Thank you for shopping with FURNIVO SDN BHD 202601025998 (1688094-X).
Please review the following Shipping Policy to understand how we process and deliver your furniture and home-living products.
1. Shipping Coverage
We provide delivery services within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak, subject to delivery availability and applicable restrictions.
2. Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Furniture or larger items may require additional processing time depending on stock availability, preparation, packaging, and delivery arrangements.
3. Delivery Time
Estimated delivery times may vary depending on the delivery location, product size, and delivery service.
Typical delivery times may vary by destination and courier or delivery provider.
These are estimates only and are not guaranteed delivery dates.
4. Shipping Charges
Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.
Any applicable free-shipping promotions will be subject to the terms stated at the time of purchase.
For bulky or oversized furniture, additional delivery charges may apply where stated.
5. Packaging
We take reasonable care to package furniture, home furnishings, and other products securely before shipment.
Appropriate packaging materials may be used to reduce the risk of damage during transportation.
6. Delivery Access
Customers are responsible for ensuring that the delivery location is reasonably accessible.
For large furniture items, customers should ensure that there is sufficient access through entrances, hallways, lifts, stairways, and other relevant areas.
Additional delivery arrangements or charges may apply where special access requirements are involved.
7. Delivery Delays
Delivery times may be affected by:
- Courier or delivery provider delays
- Public holidays
- Severe weather
- Peak shopping periods
- Incorrect delivery information
- Delivery access issues
- Events beyond our reasonable control
We will make reasonable efforts to assist customers with delivery-related issues.
8. Incorrect Delivery Information
Customers are responsible for ensuring that their name, phone number, and delivery address are accurate and complete.
Additional delivery charges or delays may occur if incorrect or incomplete information is provided.
9. Inspection Upon Delivery
Customers are encouraged to inspect their products upon delivery.
If the product appears damaged, customers should take photographs of the product and packaging and contact us as soon as possible.
10. Missed Deliveries
If a delivery attempt is unsuccessful, the delivery provider may attempt redelivery or provide instructions for rescheduling.
Additional charges may apply for repeated delivery attempts where applicable.
11. Self-Collection
Self-collection is not available unless specifically stated on the relevant product listing or otherwise agreed with us.
12. Contact Us
For shipping or delivery enquiries, please contact:
FURNIVO SDN BHD
Company Registration No.: 202601025998 (1688094-X)
Email: furnivo-sb@outlook.com